Tag Archives: customer service

01 Aug
If the employees who answer your company’s phone can’t help, don’t let them pretend that they can.

Seth Godin recently delineated 6 rules for treating inbound customer calls with respect. It’s delightful reading, especially his idea to “have a bright red light flash on the CEO’s desk whenever anyone, anywhere, is on hold for more than 5 minutes. If it gets to seven, have the call automatically route

20 Nov
Give Joy.

“It’s not just the things we do at the holidays. It’s the holiday things we do all year.” Not many companies measure success by how much they can give away, but six years ago Toms brought a novel idea to the retail world. They started with giving away a pair

11 Sep
Think like your customers.

Most companies I know would love to be the “Nordstrom” of their industry. Everybody knows what that means. But many only have an inkling of the principles behind Nordstrom’s phenomenal customer service. I had my own experience with their legendary service just two weeks ago. While trying on a dress, sixty dollars cash slipped out


Follow

Get every new post delivered to your Inbox

Join other followers: