Category Archives: Clients

30 May
Sorry, for starters…

I don’t care if you run a mom and pop diner or a Fortune 500 company, customer service is always your first line of defense. And what’s the biggest weapon your defense has? Empathy. The ability to say I’m sorry. I know how you feel. Let me fix that for you. Your customers expect to

21 May
Surprise, surprise. Turns out a bad check-out experience leaves a sour taste in our mouths.

From giant food chains to hardware stores to fast-food outlets and high end department stores, retailers across the country are making reduced wait times a top priority for enhancing the shopping experience and building loyalty. Turns out most of us don’t like waiting in line much, and would appreciate a little hospitality when we spend


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