Unfortunately, it comes not from me, but from one of my favorite bloggers, Seth Godin. In my work with Butler University undergrads, I’m often frustrated by college age students who simply have no idea of how tough it can be to be seen as productive in the first days or months of a new job. So much of their work as undergrads is “assigned,” that the concept of “going first” is foreign to them. Seth says it beautifully. See if you agree:
Before you’re asked.
Before she asks for the memo, before the customer asks for a refund, before your co-worker asks for help.
Imagine what the other person needs, an exercise in empathy that might become a habit.